Sunday, April 14, 2002

More Product Design

Continuing the discussion on usability, do people really think about how their users will actually use their systems?

Take job sites (topical for me!). I've hit so many sites where you have to register and submit your entire resume - field by field - before you can search for their jobs. The one that prompted this post ended up having one job in their database!

You will keep users if you:

  • make it easy for users to find things on your site
  • consider the flow of the process for the product or service you provide

Of course, keep a way to contact the user for the day when you improve your site.